Shipping policy

Last updated: 27-09-2026

Thank you for shopping with OFFSHUTTLE. This policy explains how and when your order reaches you.

1. Where We Deliver

We deliver to all major cities and most towns across Pakistan through our courier partners (e.g., TCS, Leopards, PostEx, Trax, M&P). Some remote areas, including parts of Northern Areas, interior Balochistan, AJK and tribal districts, may have limited coverage or longer delivery times. If we cannot deliver to your address, we will contact you before dispatch and cancel the order at no cost to you.

We do not currently ship outside Pakistan.

2. Order Processing

• Orders are processed within [1–3] working days after confirmation.
• Cash on Delivery (COD) orders are confirmed by phone call, SMS, or WhatsApp before dispatch. If we cannot reach you within [48 hours] after two attempts, the order may be cancelled.
• Orders placed on Sundays or public holidays are processed on the next working day.
• Some products ship directly from our partner warehouses, so if you order several items they may arrive in separate parcels.

3. Delivery Times

After dispatch, estimated delivery times are:

These are estimates, not guarantees. Delays can happen because of courier backlogs, weather, strikes, road closures, public holidays, sale-season volume (such as Eid, 11.11, and Black Friday), or incorrect address details. We are not responsible for delays caused by the courier or by events outside our control. We will still help you follow up on any delayed parcel.

4. Shipping Charges

• Standard delivery: Rs. [___] per order
• Free delivery on orders above Rs. [___]
• COD orders: [No extra charge / Rs. ___ COD handling fee / Advance delivery charge of Rs. ___ required to confirm the order]

Shipping charges are shown at checkout before you pay.

5. Payment Methods

• Cash on Delivery (COD)
• [JazzCash / Easypaisa / Bank Transfer / Debit or Credit Card]

For COD orders, please keep the exact amount ready. Riders may not carry change.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS, WhatsApp, or email. You can track your parcel on the courier's website or contact us for an update.

7. Receiving Your Parcel

• Please make sure someone is available to receive the parcel at the address you provided.
• Couriers usually make [2–3] delivery attempts. If all attempts fail, the parcel is returned to us.
• Opening the parcel before payment is not permitted by most couriers. If the outer packaging is visibly damaged or tampered with, please refuse the parcel or record a video while opening it and contact us within [24–48 hours].

8. Refused or Undelivered Orders

Refusing a COD parcel without a valid reason costs us two-way delivery charges. If an order is refused or returned because of an incorrect address, the customer being unreachable, or refusal at the door:

• We may require advance payment or delivery charges on your future orders.
• For prepaid orders, the refund will be issued after deducting two-way shipping charges of Rs. [___].

9. Incorrect Address Details

Please double-check your full address, city, and phone number at checkout. We are not responsible for delays or failed deliveries caused by incomplete or incorrect information. If you need to change your address, contact us before the order is dispatched.

10. Damaged, Missing, or Wrong Items

If you receive a damaged, incorrect, or incomplete order, contact us within [48 hours] of delivery with:

• Your order number
• Photos or an unboxing video
• A description of the issue

We will arrange a replacement or refund according to our Refund & Return Policy.

11. Contact Us

For any shipping-related questions:

• WhatsApp: 03093522618
• Email: abdurrehmanhashir004@gmail.com
• Hours: Mon–Sat, 10am–7pm