Refund and Return Policy

You can ask to return an item within 7 days of delivery. If it arrives faulty, damaged or not what you ordered, we will replace it or refund you at no cost to you.

Change of mind returns. To qualify, your item must be:

• Requested for return within 7 days of delivery
• Unused, unworn and in its original packaging with all tags, accessories and the invoice
• Free of damage caused after delivery

For change of mind returns, you pay the return delivery cost. The original delivery charge and any cash on delivery fee are not refunded.

Items we cannot take back for change of mind. For hygiene and safety reasons, we cannot accept opened cosmetics and skincare, earrings, in-ear items such as earbuds once opened, innerwear, or personalised items. This does not affect your rights if the item is faulty or not as described.

Faulty, damaged or wrong items. If your item arrives faulty, damaged or different from what you ordered, message us within 48 hours of delivery with your order number and clear photos or a short unboxing video. We will arrange a free replacement or a full refund, including delivery charges. We will arrange the return pickup, and you will not pay for it. We may ask for the item back before we send the replacement.

How to start a return

1. Message or email us with your order number, the item and the reason.
2. Wait for our reply within 1 business day. We will confirm if the return is approved.
3. If a return is needed, we will tell you how to send the item or arrange a pickup. Please do not send items back before approval.
4. Pack the item in its original packaging and keep the courier receipt until your refund is complete.

Refunds. After we receive and check the item, we will confirm your refund within 2 business days. Refunds are paid within 3–7 business days, depending on how you paid:

• Cash on delivery orders: by bank transfer, JazzCash or Easypaisa to the account you give us.
• Online payments: back to the original payment method.

Exchanges. If you want a different size or colour, tell us in your return request. If it is in stock we will exchange it, and if not we will refund you.

Refused parcels. If you refuse a parcel at the door without a valid reason, such as visible damage, we may keep the delivery charges from any future order.