Cancellations, Damaged and Wrong Items

You can cancel an order for free if you message us before it is dispatched, which is usually within 1–2 business days. After dispatch we cannot cancel it, but you can refuse it at the door or return it under our Refund and Returns Policy.

To cancel or change an order. Call or message us with your order number and what you want to change. We will confirm the change by message or email.

Damaged in transit. If the parcel or item is damaged, message us within 48 hours of delivery with your order number and photos or an unboxing video. We will send a replacement or refund you in full.

Wrong or missing items. If you receive a different item, or something from your order is missing, message us with your order number and photos within 48 hours. We will send the correct item or refund you.

Out of stock after you order. Occasionally an item runs out of stock after you order. We will contact you with a choice of a similar item, a short wait for restock or a full refund.

Orders we may cancel. We may cancel an order if we cannot reach you to confirm it, if there is a pricing or stock error, or if we suspect fraud. If you already paid online, we will refund you in full and tell you why.