Shipping Policy
Orders from OFFSHUTTLE are delivered across Pakistan within 2–9 business days of ordering. We dispatch from Lahore and deliver through trusted courier partners, with cash on delivery available.
Processing time. We confirm and dispatch orders within 1–2 business days (Monday to Saturday, excluding public holidays). Orders placed on Sundays or holidays are processed the next working day. We will contact you by phone or message to confirm your order before it ships, so please keep your phone available.
Delivery times
|
Destination |
Estimated delivery after dispatch |
|---|---|
|
Lahore |
3-4 business days |
|
Karachi, Islamabad, Rawalpindi, Faisalabad, Multan and other major cities |
4-7 business days |
|
Smaller towns and remote areas |
5-7+ business days |
These are estimates, not guarantees. Public holidays, weather, strikes and courier delays can add time. We currently deliver within Pakistan only.
Shipping charges. Delivery charges are shown at checkout before you pay. Any free delivery offer is shown on the product page and at checkout. Cash on delivery orders may carry a small handling fee, which is also shown at checkout.
Tracking. Once your order is dispatched, we send you the courier name and tracking number by message or email. Tracking can take 24 hours to show the first update.
Order confirmation. To prevent fake orders, we may call or message you to confirm your order. If we cannot reach you after 3 attempts over 2 days, we may cancel the order. Please also make sure someone is available to receive and pay for the parcel on delivery.
Incorrect address or phone number. Please check your address, city and phone number before you place your order. Couriers cannot deliver without a working phone number. If you notice a mistake, contact us as soon as possible. We cannot change the address after dispatch, and we are not responsible for failed deliveries caused by incorrect details.
Failed delivery attempts. The courier will usually try to deliver 2–3 times. If a parcel comes back to us because it was refused, unclaimed or undeliverable, we may charge the delivery cost on your next order or ask for it to be paid before we ship again.
Check your parcel on delivery. Please check the outside of the parcel in front of the courier. If it is visibly damaged or tampered with, tell the courier and message us straight away with photos, before you accept it.
Delayed or lost parcels. If your order has not arrived within 10 business days of dispatch, contact us with your order number. We will follow up with the courier and, if the parcel is lost, send a replacement or refund you in full.